FAQ’s

Orders & Shipping

Q: Where do you ship?

 

A: We currently ship across Canada (and more locations coming soon 🌍).

Q: How long does shipping take?

A: Standard shipping usually takes 5–7 business days. You’ll receive tracking info once your order is on the way.

 

 

Returns & Exchanges

 

Q: Can I return my order?

A: Due to the nature of food products, we cannot accept opened jars. If your order arrives damaged or incorrect, please contact us within 7 days at info@missbspicehouse.com and we’ll make it right.

 

 

Product Information

 

Q: Are your spices gluten-free and vegan?

A: Yes! Our Pantry Essentials and blends are all natural, vegan, and gluten-free.

Q: Where do your spices come from?

A: Our flavours are rooted in Caribbean heritage and global traditions. Every jar is carefully sourced and blended with love.

 

 

 

Loyalty & Rewards (Spice Passport)

Q: How does the Spice Passport work?

A: Every jar is a journey! Collect stamps when you shop, earn rewards, and unlock exclusive perks. Full details here: Spice Passport: Loyalty Program.

 

Fun Extras

Q: Do you sell gift cards?

A: Yes! Perfect for foodies and flavour explorers. Available soon in our Shop.

Q: Can I suggest a spice or blend?

A: Absolutely — we love hearing from our community. Drop your ideas via our Contact Us page!

Q: Do you offer gift sets or bundles?

A: Yes! We’re always curating themed collections like Pantry Essentials and Volcanic Flavours. Keep an eye on our Shop page.

 

Contact Us

 

Still need help? Email us anytime at info@missbspicehouse.com.